Overdue Jobs ​
The Overdue Jobs screen shows all booked jobs that are past their scheduled date but haven't been completed.
Accessing Overdue Jobs ​
The Overdue Jobs screen is accessible from the home screen when there are overdue jobs to action.
What Makes a Job Overdue? ​
A job is considered overdue when:
- The job is booked (accepted by the engineer)
- The job date is in the past
- The job has not been submitted or marked complete
Job List ​
Jobs are displayed in a list grouped by date, with the oldest overdue jobs first. Each job card shows the standard job information:
- Job type and product
- Customer name and address
- Scheduled date
- Job status
Tapping a job navigates to the job details screen where the engineer can complete or update the job.
Resolving Overdue Jobs ​
Engineers should regularly check and clear overdue jobs by:
- Completing the job - If work was done, submit all required information
- Contacting support - If the job needs to be rescheduled or cancelled
Overdue jobs impact engineer metrics and should be resolved promptly.