Overdue Jobs
The Overdue Jobs screen shows all booked jobs that are past their scheduled date but haven't been completed.
Accessing Overdue Jobs
The Overdue Jobs screen is accessible from the home screen when there are overdue jobs to action.
What Makes a Job Overdue?
A job is considered overdue when:
- The job is booked (accepted by the engineer)
- The job date is in the past
- The job has not been submitted or marked complete
Job List
Jobs are displayed in a list grouped by date, with the oldest overdue jobs first. Each job card shows the standard job information:
- Job type and product
- Customer name and address
- Scheduled date
- Job status
Tapping a job navigates to the job details screen where the engineer can complete or update the job.
Resolving Overdue Jobs
Engineers should regularly check and clear overdue jobs by:
- Completing the job - If work was done, submit all required information
- Contacting support - If the job needs to be rescheduled or cancelled
Overdue jobs impact engineer metrics and should be resolved promptly.