Callout Follow Up Visit

A follow-up visit is the return visit to complete a repair after parts have been ordered or when additional work was scheduled during the inspection. The engineer has access to the previous inspection report and photos.

Definition

Property	Description
jobType	'Callout'
visitType	'follow_up'

Job Properties

Property	Description
partsStatus	'ordered' | 'ordered_manually' | 'engineer_supplied' - set during inspection
repairOutcome	Outcome from inspection visit (typically 'repair_required')
visits	Array containing the previous inspection visit report and photos

Checklist Steps

1. Repair Report

Outcome	Description
issue_fixed	Repair completed successfully
cannot_fix	Unable to complete the repair

2. Parts & Materials (issue_fixed only)

Parts Source	Description
supplier	Parts came from supplier order
engineer	Engineer-supplied parts
not_applicable	No parts were required

3. CP1 Form (Conditional)

Required if boiler/gas work was performed. See CP1 Documentation.

4. Repair Photos

Outcome	Parts Source	Has Receipt	Required Photos
issue_fixed	supplier	-	Boiler, Data plate, Repair work or parts fitted
issue_fixed	engineer	Yes	Boiler, Data plate, Repair work or parts fitted, Receipt
issue_fixed	engineer	No	Boiler, Data plate, Parts before fitted, Repair work
issue_fixed	not_applicable	-	Boiler, Data plate, Repair work or parts fitted
cannot_fix	-	-	All optional: Boiler, Data plate, Defect or attempted repair

Parts Reimbursement

When partsSource === 'engineer':

Has Receipt	Reimbursement
Yes	Full cost reimbursed (receipt photo required)
No	Percentage of parts cost (parts photo required)

Submission

Endpoint	Method	Body
/engineers/callouts/visits/{visitId}/report	POST	CalloutVisitOutcome

Job transitions to ready_for_audit state on success.

Related

Visit Type	Description	Documentation
inspection	Initial diagnostic visit	Inspection
remedial	Additional work after follow-up	Remedial