Callout Remedial Visit
A remedial visit is additional work scheduled after a callout job when further issues are discovered or extra work is needed. It has a simpler flow than inspection or follow-up visits.
Definition
| Property | Description |
|---|---|
jobType | 'Callout' |
visitType | 'remedial' |
Job Properties
| Property | Description |
|---|---|
job.visits | Array containing previous inspection and follow-up visits |
Checklist Steps
1. CP1 Form (Optional)
Unlike inspection and follow-up visits, CP1 is optional and excluded from the completion count unless the engineer starts it.
2. Job Report
Free-text notes describing the work carried out. Submitted via updateCalloutVisitNotes API.
3. Supporting Photos
| Photo | Required |
|---|---|
| Work carried out | Yes |
Submission Requirements
| Requirement | Condition |
|---|---|
| Job Report | Always required |
| Supporting Photos | At least one photo required |
| CP1 Form | Only required if engineer started filling it |
Submission
| Endpoint | Method | Body |
|---|---|---|
/engineers/callouts/visits/{webApiId}/event | PUT | {event: 'done'} |
Job transitions to ready_for_audit state on success.
Previous Visit Data
Remedial jobs include all previous visits in job.visits[] - typically an inspection, possibly a follow-up, and any prior remedial visits.
Related
| Visit Type | Description | Documentation |
|---|---|---|
inspection | Initial diagnostic visit | Inspection |
follow_up | Return visit after parts | Follow Up |