Job Types ​
A job represents a piece of work that an engineer needs to complete. Jobs are categorised by type, each with different requirements, workflows, and submission processes.
Overview ​
| Type | Description |
|---|---|
| Installation | Fitting new equipment at a customer's property |
| Repair | Fixing equipment that isn't working correctly |
| Service | Routine maintenance visits |
| Callout | Urgent diagnostic and repair visits |
| Remedial | Follow-up work linked to a parent job |
Installation Jobs ​
Installation jobs are the core job type for fitting new equipment. They can span multiple days and have product-specific requirements.
Product types:
- Boiler
- Air Conditioning
- EV Charger
- Heat Pump
- Solar
- Battery
View Installation documentation →
Repair Jobs ​
Repair jobs follow a multi-visit workflow for diagnosing and fixing issues with existing boiler installations.
Visit types:
- Inspection - Initial diagnostic visit to identify the problem
- Follow-up - Return visit after parts have been ordered
- Remedial - Additional work if further issues are found
The same engineer typically handles all visits for continuity.
Service Jobs ​
Service jobs are scheduled maintenance visits for existing boiler installations, focusing on routine checks and gas safety certification.
View Service documentation →
Callout Jobs ​
Callout jobs are service visits to diagnose and repair issues with existing installations. They follow a similar workflow to repairs with inspection, follow-up, and remedial visit types.
Visit types:
- Inspection - Initial diagnostic visit to identify the problem
- Follow-up - Return visit after parts have been ordered
- Remedial - Additional work if further issues are found
Callout types:
- Subscription Visit - For customers with service plans
- Installation Visit - Related to a previous installation
View Callout documentation →
Remedial Jobs (Sub Jobs) ​
Remedial jobs are follow-up visits created from a parent installation to address additional work such as scaffolding, return visits, or outstanding tasks. They appear as separate jobs but are linked to the original installation.