Job Types
A job represents a piece of work that an engineer needs to complete. Jobs are categorised by type, each with different requirements, workflows, and submission processes.
Overview
| Type | Description |
|---|---|
| Installation | Fitting new equipment at a customer's property |
| Repair | Fixing equipment that isn't working correctly |
| Service | Routine maintenance visits |
| Callout | Urgent diagnostic and repair visits |
| Remedial | Follow-up work linked to a parent job |
Installation Jobs
Installation jobs are the core job type for fitting new equipment. They can span multiple days and have product-specific requirements.
Product types:
- Boiler
- Air Conditioning
- EV Charger
- Heat Pump
- Solar
- Battery
View Installation documentation →
Repair Jobs
Repair jobs follow a multi-visit workflow for diagnosing and fixing issues with existing boiler installations.
Visit types:
- Inspection - Initial diagnostic visit to identify the problem
- Follow-up - Return visit after parts have been ordered
- Remedial - Additional work if further issues are found
The same engineer typically handles all visits for continuity.
Service Jobs
Service jobs are scheduled maintenance visits for existing boiler installations, focusing on routine checks and gas safety certification.
Callout Jobs
Callout jobs are service visits to diagnose and repair issues with existing installations. They follow a similar workflow to repairs with inspection, follow-up, and remedial visit types.
Visit types:
- Inspection - Initial diagnostic visit to identify the problem
- Follow-up - Return visit after parts have been ordered
- Remedial - Additional work if further issues are found
Callout types:
- Subscription Visit - For customers with service plans
- Installation Visit - Related to a previous installation
Remedial Jobs (Sub Jobs)
Remedial jobs are follow-up visits created from a parent installation to address additional work such as scaffolding, return visits, or outstanding tasks. They appear as separate jobs but are linked to the original installation.