Engineer App

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Job Lifecycle ​

Every job follows a journey from initial offer through to completion and payment. This page explains that journey from the engineer's perspective.

The Journey ​

1. Job Offer ​

A job starts as an offer. The engineer receives a push notification and can view:

  • Customer name and location
  • Job type (installation, repair, service, callout)
  • Scheduled date and time slot
  • Payment amount

Standard vs Regional Offers ​

Engineers receive standard offers assigned directly to them, and may also receive regional offers broadcast to all eligible engineers in an area. Regional offers are competitive and first-come, first-served.

Learn more about Regional Offers

The engineer decides whether to accept or decline.

2. Accepted ​

Once accepted, the job appears in the engineer's diary. They can now see full details:

  • Complete customer information
  • Property address
  • Specific requirements
  • Materials needed (if applicable)

3. On the Day ​

When the job day arrives:

  • Engineer sends an ETA to the customer
  • Travels to the property
  • Completes any required risk assessment
  • Performs the work

4. Documentation ​

During and after the work, the engineer documents everything:

  • Required photos at each stage
  • Forms and certificates (e.g., CP1 for gas)
  • Customer signature (where required)

5. Ready for Audit ​

When all work and documentation is complete, the engineer submits the job for review. Support staff check:

  • All required photos are present
  • Forms are completed correctly
  • Work meets quality standards

6. Complete ​

Once approved, the job is marked complete. The engineer:

  • Receives payment
  • Invoice is generated