Heat Link Returns
After completing Heat Link repairs where a device was replaced, engineers must return the old Heat Link device to the warehouse. The app provides a dedicated screen to track and confirm these returns.
Accessing Heat Link Returns
The Heat Link Returns screen is accessible from the Quick Actions on the Job Offers (home) screen.
How Returns Work
- Engineer completes a Heat Link repair where the device is replaced
- Old Heat Link is retained by the engineer
- Engineer accumulates devices throughout the month
- Devices are physically shipped back to the warehouse
- Engineer confirms the return in the app
Returns Screen
The screen displays all Heat Link devices pending return, grouped by month.
Return Entry
Each return entry shows:
- Repair date
- Job postcode
Selecting Returns
Engineers can:
- Select individual devices to mark as returned
- Select multiple devices for batch confirmation
- Clear selection to start over
Confirming Returns
When ready to confirm:
- Select all devices that have been physically sent
- Tap "Send returns"
- Confirm in the alert dialog
Important: Only confirm returns after the devices have actually been shipped. Once confirmed, devices are removed from the list and cannot be accessed again.